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Announcement

Listen Labs is joining Salesforce

Listen Labs’ CEO says the same team will keep building its customer-understanding platform inside Salesforce AI Labs. He and CTO Florian will remain in their roles.

sarah guoSG
Marc BenioffMB
gabrielGA
23 Sources, 10d ago, first seen 10d ago

TLDR

Listen Labs’ CEO announced the move to Salesforce. He says the platform finds people to interview, analyzes what they say and simulates how they’ll behave. The team will keep building it inside Salesforce AI Labs, with its CEO and CTO staying in their roles.

Combined views

733.2K

23 Sources, first seen 10d ago

2.4K likes248 comments278 saves131 reposts

Combined views

733.2K

23 Sources, first seen 10d ago

2.4K likes248 comments278 saves131 reposts

Sentiment

Positive71.1%28.9%Negative

Summary

Positive replies congratulated the Listen Labs founders and team on joining Salesforce after building an early AI customer platform, while negative replies viewed the deal as another startup being absorbed by a large firm.

Based on 252 sentiment-bearing replies from 220 accounts across 11 conversations.

Featured Source

Sentiment

Positive71.1%28.9%Negative

Summary

Positive replies congratulated the Listen Labs founders and team on joining Salesforce after building an early AI customer platform, while negative replies viewed the deal as another startup being absorbed by a large firm.

Based on 252 sentiment-bearing replies from 220 accounts across 11 conversations.

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23 Sources

Alfred Wahlforss@itsalfredwListen Labs is joining @Salesforce! A year and a half ago we launched Listen, an AI platform for understanding customers, and it’s been a crazy ride ever since. Today, we work with some of the largest companies in the world, including Microsoft, Anthropic, and Sweetgreen. What started as an AI interviewer is now a full platform for understanding customers. Listen finds the right people, interviews them, analyzes what they say, and even simulates how they'll behave. Listen’s growth quickly accelerated and while we were raising our next round, we met @Benioff. Marc is a hero of mine. I've taken countless ideas from Behind the Cloud and watched him framemog every AI CEO on the planet. We're honored to get framemogged next. With Salesforce, we can bring Listen to every company in the world, much faster. To our customers, our mission remains the same.I stay CEO, @Florian stays CTO and the same team will keep building the product you rely on, now inside Salesforce AI Labs. Thank you for believing in us early. To our team, families, and everyone who believed in us before there was much to believe in, thank you. These years have been the most fun years of my life, and it’s still only just the beginning for Listen. Now back to work. 🚀10d
Florian Juengermann@florian_jueExciting news: @ListenLabs is joining @salesforce . When @itsalfredw and I first met, we dreamed of a world where AI was as capable as it is today. But we knew intelligence alone wouldn't be enough. It had to deeply understand the humans it's built for. That idea became Listen. Since we started in 2023, Listen has interviewed millions of people for companies like Microsoft, Anthropic, and Sweetgreen. I am so proud of the product and the team we built. Now that world is here. AI can build almost anything. Knowing what people actually want is the hard part. With Salesforce, when the transaction closes, we can bring that to every company in the world, much faster than we could alone. We're just getting started. Back to work!10d
gabriel@gabriel1wow, huge congratz to alfred alfred let me sleep at his place and work out of his office for months when i first arrived to sf unemployed, and i remember him pivoting every week one day he showed me an ai form with gpt 4, and i thought "what the fuck". insane how right he was!10d
Sequoia Capital@sequoiaRT @itsalfredw: Listen Labs is joining @Salesforce! A year and a half ago we launched Listen, an AI platform for understanding customers,…10d
sarah guo@saranormous@mvernal @itsalfredw @florian_jue @ListenLabs Congrats to @florian_jue @itsalfredw and the listen and salesforce teams!10d
Charlie Curnin@charliecurninhuge congratulations to @itsalfredw, @florian_jue and the entire team at @ListenLabs, who were early to see that in a world where building gets easier and easier, understanding your customers becomes more and more of your differentiation and huge congratulations to @salesforce, who's landing an unbelievable team and product that blew us away as customers @sequoia !10d
Alfred Lin@Alfred_LinCongrats to @itsalfredw, @florian_jue, and the entire @listenlabs team. We first met them at a hackathon in 2023, where they were working on what was then called Merlin AI. They stood out as the strongest founders there, so @jesskah invited them to work from a shared space used by Sequoia Arc companies. They quickly became the people to call late at night for office access because they were still working, which is just one example of their commitment to bringing Listen Labs' mission to life. Excited to see what they and @salesforce accomplish together in this next phase.10d
Konstantine Buhler@KonstantineThree years ago, @Alfred and @Florian were building their first demo in @Sequoia Capital’s coworking space. They worked there so late, so often, that anyone who got locked out at night knew to call one of them (e.g. @charliecurnin who doubled as their engineering recruiter) Before Listen, Alfred and Florian built a consumer app called BeFake that went viral and got 20,000 users overnight. It also had a churn problem. To understand why people were leaving, they built an AI that could interview their users for them (a challenge @schreier knew immensely well). That tool became the company. They saw that most product decisions get made without customer input, because talking to customers is slow and expensive. A meaningful market research study could take a year. @Listen made research continuous, with AI running the interviews and synthesizing the answers, so a company could hear from its customers every week. Sequoia had the privilege of leading their seed round in 2023, before they even had a demo, because Bryan, Charlie, Jess and our team believed in the two of them. Bryan went on to be their steadfast product partner and founder coach for years. A great idea only gets you so far. Alfred and Florian are exceptional builders, and they attracted a team just as strong. That team did the hard work of turning an idea into a product that marketers love. They showed their craftsmanship up close because Sequoia was one of Listen's first customers. The product spread through our firm on its own, and we used it for everything from peer feedback to diligence on potential partnerships. By the time Sequoia led their Series A, we had looked at every similar product on the market, and Listen was still the clear standout. About a year after launch, they were serving 20% of the Fortune 500. Alfred likes to say that as AI makes building easier, the hard part becomes knowing what to build. Listen helps companies answer that by talking to their customers, and with Salesforce, every company can do the same. Congratulations and thank you to my friends Alfred, Florian and the entire Listen Labs team, and to @Marc Benioff and the Salesforce team. This is the start of something special.10d
Turner Novak 🍌🧢@TurnerNovakSmartest way to avoid a Benioff framemogging is to join forces. Congrats to the Listen team!10d
Conviction@convictionCongratulations to teams @ListenLabs/@salesforce on the acquisition! Talking to your customers at scale is one of those capabilities that AI transformed. Founders @itsalfredw and @florian_jue saw it coming and rapidly built an AI-native market leader. We were lucky to have them as part of our first Embed class, and to invest in their Seed, Series A and Series B. Listen bigger!10d
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    Listen LabsSalesforceFlorian Juengermann

    23 Sources

    Alfred Wahlforss@itsalfredwListen Labs is joining @Salesforce! A year and a half ago we launched Listen, an AI platform for understanding customers, and it’s been a crazy ride ever since. Today, we work with some of the largest companies in the world, including Microsoft, Anthropic, and Sweetgreen. What started as an AI interviewer is now a full platform for understanding customers. Listen finds the right people, interviews them, analyzes what they say, and even simulates how they'll behave. Listen’s growth quickly accelerated and while we were raising our next round, we met @Benioff. Marc is a hero of mine. I've taken countless ideas from Behind the Cloud and watched him framemog every AI CEO on the planet. We're honored to get framemogged next. With Salesforce, we can bring Listen to every company in the world, much faster. To our customers, our mission remains the same.I stay CEO, @Florian stays CTO and the same team will keep building the product you rely on, now inside Salesforce AI Labs. Thank you for believing in us early. To our team, families, and everyone who believed in us before there was much to believe in, thank you. These years have been the most fun years of my life, and it’s still only just the beginning for Listen. Now back to work. 🚀10d
    Florian Juengermann@florian_jueExciting news: @ListenLabs is joining @salesforce . When @itsalfredw and I first met, we dreamed of a world where AI was as capable as it is today. But we knew intelligence alone wouldn't be enough. It had to deeply understand the humans it's built for. That idea became Listen. Since we started in 2023, Listen has interviewed millions of people for companies like Microsoft, Anthropic, and Sweetgreen. I am so proud of the product and the team we built. Now that world is here. AI can build almost anything. Knowing what people actually want is the hard part. With Salesforce, when the transaction closes, we can bring that to every company in the world, much faster than we could alone. We're just getting started. Back to work!10d
    gabriel@gabriel1wow, huge congratz to alfred alfred let me sleep at his place and work out of his office for months when i first arrived to sf unemployed, and i remember him pivoting every week one day he showed me an ai form with gpt 4, and i thought "what the fuck". insane how right he was!10d
    Sequoia Capital@sequoiaRT @itsalfredw: Listen Labs is joining @Salesforce! A year and a half ago we launched Listen, an AI platform for understanding customers,…10d
    sarah guo@saranormous@mvernal @itsalfredw @florian_jue @ListenLabs Congrats to @florian_jue @itsalfredw and the listen and salesforce teams!10d
    Charlie Curnin@charliecurninhuge congratulations to @itsalfredw, @florian_jue and the entire team at @ListenLabs, who were early to see that in a world where building gets easier and easier, understanding your customers becomes more and more of your differentiation and huge congratulations to @salesforce, who's landing an unbelievable team and product that blew us away as customers @sequoia !10d
    Alfred Lin@Alfred_LinCongrats to @itsalfredw, @florian_jue, and the entire @listenlabs team. We first met them at a hackathon in 2023, where they were working on what was then called Merlin AI. They stood out as the strongest founders there, so @jesskah invited them to work from a shared space used by Sequoia Arc companies. They quickly became the people to call late at night for office access because they were still working, which is just one example of their commitment to bringing Listen Labs' mission to life. Excited to see what they and @salesforce accomplish together in this next phase.10d
    Konstantine Buhler@KonstantineThree years ago, @Alfred and @Florian were building their first demo in @Sequoia Capital’s coworking space. They worked there so late, so often, that anyone who got locked out at night knew to call one of them (e.g. @charliecurnin who doubled as their engineering recruiter) Before Listen, Alfred and Florian built a consumer app called BeFake that went viral and got 20,000 users overnight. It also had a churn problem. To understand why people were leaving, they built an AI that could interview their users for them (a challenge @schreier knew immensely well). That tool became the company. They saw that most product decisions get made without customer input, because talking to customers is slow and expensive. A meaningful market research study could take a year. @Listen made research continuous, with AI running the interviews and synthesizing the answers, so a company could hear from its customers every week. Sequoia had the privilege of leading their seed round in 2023, before they even had a demo, because Bryan, Charlie, Jess and our team believed in the two of them. Bryan went on to be their steadfast product partner and founder coach for years. A great idea only gets you so far. Alfred and Florian are exceptional builders, and they attracted a team just as strong. That team did the hard work of turning an idea into a product that marketers love. They showed their craftsmanship up close because Sequoia was one of Listen's first customers. The product spread through our firm on its own, and we used it for everything from peer feedback to diligence on potential partnerships. By the time Sequoia led their Series A, we had looked at every similar product on the market, and Listen was still the clear standout. About a year after launch, they were serving 20% of the Fortune 500. Alfred likes to say that as AI makes building easier, the hard part becomes knowing what to build. Listen helps companies answer that by talking to their customers, and with Salesforce, every company can do the same. Congratulations and thank you to my friends Alfred, Florian and the entire Listen Labs team, and to @Marc Benioff and the Salesforce team. This is the start of something special.10d
    Turner Novak 🍌🧢@TurnerNovakSmartest way to avoid a Benioff framemogging is to join forces. Congrats to the Listen team!10d
    Conviction@convictionCongratulations to teams @ListenLabs/@salesforce on the acquisition! Talking to your customers at scale is one of those capabilities that AI transformed. Founders @itsalfredw and @florian_jue saw it coming and rapidly built an AI-native market leader. We were lucky to have them as part of our first Embed class, and to invest in their Seed, Series A and Series B. Listen bigger!10d
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